Privacy Policy
Privacy Notice
At Sheffield Tree Care Ltd, we take your privacy and data protection very seriously. In order to comply with GDPR we have updated our privacy notice as follows:
Background
This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data.
This privacy notice applies to personal information processed by or on behalf of Sheffield Tree Care Ltd.
Changes to this privacy notice We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website – https://www.sheffieldtreecare.com
Sheffield Tree Care Ltd and our Data Protection Officer We’re Sheffield Tree Care Ltd: 78 Artisan View, Sheffield. We are a data controller of your personal data. Sheffield Tree Care Ltd or companies which provide your product or service are named at the start of these terms and conditions. The Office will handle any data protection queries. You can contact the office using the details below or by writing to the above address, marking it for the attention of Sheffield Tree Care Ltd or going to Contact Us.
What kinds of personal information about you do we process? Personal information that we’ll process in connection with all of our products and services, if relevant, includes:
- Personal and contact details, such as title, full name, contact details and contact details history
- Records of your contact with us such as via the phone number and, if you get in touch with us online using our online services, details such as your mobile phone location data, IP address and MAC address
- Products and services you hold with us, as well as have been interested in and have held and the associated payment methods used
- The usage of our products and services
- Marketing to you and analysing data, including history of those communications,
- Fraud, debt and theft information, including details of money you owe, suspected instances of fraud or theft, and details of any devices used for fraud
- Information about your property, such as location, access details for our work / vehicles / equipment
- Financial details about you. This will primarily be information regarding invoicing and or payment method(s)
- Information about your property occupier status, such as whether you are a tenant or are an owner occupier of the property where you live at the time of our works
What is the source of your personal information?
We’ll collect personal information from the following general sources:
- From you directly, and any information from family members, associates or beneficiaries of products and services
- Information generated about you when you use our products and services
- From other sources such as publicly available directories and information (for example, telephone directory, social media, internet, news articles) What do we use your personal data for? We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:
- Assessing an application for a product or service, including considering whether or not to offer you the product or service, the price, the risk of doing so, availability of payment method and the terms
- Managing products and services relating to that the product or service, or application for one
- Updating your records, tracing your whereabouts and recovering debt
- Managing any aspect of the product or service
- To perform and/or test the performance of, our products, services and internal processes
- To improve the operation of our business
- To follow guidance and best practice under the change to rules of governmental and regulatory bodies
- For management and auditing of our business operations including accounting
- To monitor and to keep records of our communications with you and our staff (see below)
- For market research and analysis and developing statistics
- To develop new products and services and to review and improve current products and services
- To comply with legal and regulatory obligations, requirements and guidance
- To provide insight and analysis of our customers either as part of providing products or services, helping us improve products or services, or to assess or improve the operating of our businesses
- To share information, as needed, with service providers or as part of providing and administering our products and services or operating our business
- To facilitate the sale of one or more parts of our business
What are the legal grounds for our processing of your personal information (including when we share it with others)? We rely on the following legal bases to use your personal data:
1: Where it is needed to provide you with our products or services, such as: a) To provide you with a personalised written quotation.
- b) Managing products and services you hold with us
- c) Updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate)
- d) Sharing your personal information with services providers when you seek a product provided by one of our contacts
- e) All stages and activities relevant to managing the product or service including enquiry, administration and management of accounts
2: Where it is in our legitimate interests to do so, such as: a) Managing your products and services relating to that, updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate)
- b) To perform and/or test the performance of, our products, services and internal processes
- c) To follow guidance and recommended best practice of government and regulatory bodies
- d) For management and audit of our business operations including accounting
- f) To carry out monitoring and to keep records of our communications with you and our staff (see below)
- g) To administer our good governance requirements such as internal reporting and compliance obligations or administration
- h) For market research and analysis and developing statistics
- i) Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations
3: To comply with our legal obligations When do we share your personal information with other organisations? We may share information with the following third parties for the purposes listed above:
- On request of a service not provided by ourselves, but where we can introduce you to a company offering this service. How and when can you withdraw your consent? Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below. Is your personal information transferred outside the UK or the EEA? No. We’re based in the UK We will not transfer any of your Data / personal information outside of the UK or the EEA
What should you do if your personal information changes? Should you need to contact us in future, you should tell us so that we can update our records. Alternatively this can be done using the details in the Contact Us section of our website or by getting in touch by phone or email. We’ll then update your records if we can.
Do you have to provide your personal information to us? In the scope of normal working operations we cannot provide you with our services if you do not provide certain information to us. In cases where providing personal information is optional, we’ll make this clear.
Do we do any monitoring involving processing of your personal information? In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.
We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.
For how long is your personal information retained by us? Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
- For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
- For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
- Retention periods in line with legal and regulatory requirements or guidance. What are your rights under data protection laws? Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.
- The right to be informed about the processing of your personal information
- The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- The right to object to processing of your personal information
- The right to restrict processing of your personal information
- The right to have your personal information erased (the “right to be forgotten”)
- The right to request access to your personal information and to obtain information about how we process it
- The right to move, copy or transfer your personal information (“data portability”)
- Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.
Your rights to object You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to the Contact Us section of our website to exercise these rights.
What are your marketing preferences and what do they mean? We may use your home address, phone numbers, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences. You can stop our marketing at any
time by contacting us using the details below or by following the instructions in the communication.
Contact Us If you have any questions about this privacy notice, or if you wish to exercise your rights, you can contact us by going to the Contact Us section of our website. Alternatively, you can write to Sheffield Tree Care Ltd, 78 Artisan View, Sheffield, S8 9TP.
